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Sim card help center
We have answers!
We love curiosity. Our help center gives you answers to many frequently asked questions.
Do I get a phone with my order?
Our deals are sim-only, which means we don't give you a phone with your sim. But don't worry, our sims don't need a fancy gadget to make them special.
Which network will I be on?
All of our sims are on either Vodafone or O2 networks.
How long am I tied in for?
Each plan has a 12 month contract.
How long does the sim take to arrive?
Once you've selected which sim you'd like to receive, given us your details, and spoken to someone from our team, your sim will be sent first class using Royal Mail.
What phone will the sim card work in?
This is something you don't need to worry about, as our sims work in all mobile phones and smartphones, providing they're unlocked.
Can I keep my current mobile phone number?
Of course you can, this is called porting your mobile number. To keep your mobile number you’ll need to request what's called a Porting Authorisation Code (PAC) from your old provider. Once you have this, let us know straight away so we can schedule the switch.
Existing customer questions.
What should I do if I have lost my sim card?
If you've lost your sim card, just get in touch with us, so we can send you a replacement. You can find our http://mp-telecoms.test/contact.
What should I do if my network isn't working?
If the O2 network isn't working, then you can visit https://status.o2.co.uk/ to see what the problem is.
If there's not an issue with O2 and you suspect you're the only one experiencing an issue, then get in touch with us. We'll help you out.
If the Vodafone network isn't working, then you can visit https://www.vodafone.co.uk/explore/network/uk-coverage-map/index.htm to see what the problem is.
If there's not an issue with Vodafone and you suspect you're the only one experiencing an issue, then get in touch with us. We'll help you out.
What should I do if I want to upgrade my sim?
Things change, people change. And so do our monthly plans.
If you want to make a change to your plan, just get in touch and we'll sort everything for you.
What if I can't afford to pay for my bill on time?
If, for whatever reason, you can't pay your bill, we get it. It happens. Don't stress, just get in touch with our Financial Advice team, who will be able to help.
What happens if I change my phone?
Enjoy the excitement of getting a new phone without worrying about whether or not your sim will work, just make sure it's unlocked or compatible with the network your sim is on.
What if I want to cancel?
To cancel your SIM only contract, just let us know you want to make a cancellation within 14 days of receiving your new SIM or starting your new contract.
Any refund that is due will be processed and we will be in touch to confirm how you would like to receive it.
Speak to us
Still not sure?
If you can't find the answer that you are looking for our teams are ready and waiting to support with any questions or queries. Just click the link below to get talking.Let's talk